Companion Chimp: Return & Refund Policy

At Companion Chimp, we’re committed to providing top-notch digital marketing services that help your brand grow. However, we understand that situations may arise where a return or refund might be necessary. This policy outlines the guidelines for such situations.

What We Offer:

• Services: Due to the nature of digital marketing services, which involve ongoing strategy, implementation, and reporting, we generally don’t offer refunds for services rendered.

What We Can Do:

• Project Satisfaction: We prioritize client satisfaction. If you’re unhappy with the direction of a project, we encourage open communication. We’ll work with you to adjust the approach or scope to ensure it aligns with your goals.

• Cancellation: Cancellations within [Number] days of initiating a project will be eligible for a full refund, minus any setup fees incurred. For cancellations after [Number] days, a prorated refund will be issued based on the work completed.

How to Request a Cancellation or Address Concerns:

• To initiate a cancellation or discuss any concerns regarding a project, please contact us directly at [Email Address] or by phone at [Phone Number].

We Recommend:

• Clear Communication: Before we begin a project, we’ll have a thorough consultation to understand your goals and expectations. This ensures we’re on the same page and minimizes the chance of misunderstandings.

• Regular Updates: We believe in transparent communication. We’ll provide you with regular updates on your project’s progress, allowing you to stay informed and provide feedback throughout the process.

Overall, our goal is to build a successful, long-term partnership with you. If you have any questions about this policy, please don’t hesitate to reach out.